FAQ’s

Frequently Asked Questions

Below are our most frequently asked questions

Why should I use Angel's Chauffeurs?

We make your ground transport life easy! Here’s how:
– We have upfront transparent pricing
– No extra charges for heavy traffic
– No surge pricing
– Book online at your convenience 24/7
– Peace of mind of a 24 hour call centre
– One stop shop across Australia
– Very user friendly online booking tool
– We use high quality cars and professional drivers

What's the difference between your services and private shuttle or rideshare?

Are you tired of the hassle and frustration that comes with airport transportation? Let us take the burden off your shoulders with our top-notch, reliable airport transfer services!

Our airport transfer services provide you with a private and personalized experience. We will pick you up in a luxury car, and our professionally trained driver will be waiting for you at the airport with a sign displaying your name.

We understand that traveling can be tiring, so we ensure that you will be able to relax in style during your ride to your destination.

Our prices may be slightly higher than other options, but we guarantee that you will receive exceptional service, and a hassle-free experience that will make it all worth it.

For those who are on a budget, rideshare services like Uber or Didi are the perfect solution. With just a few clicks on your phone, you can book a ride with the app, and the driver will pick you up wherever you are. Although you may be sacrifising reliablity, efficiency and even the quality of driver by using ride sharing services.

An airport shuttle service is yet another budget-friendly option that is perfect for groups. Shuttles usually have runs on a set schedule, and you can book your seat in advance. You’ll be picked up at the airport and dropped off at your destination. This is not as flexible as other options.
We understand how important it is to arrive at your destination safely and on time, which is why we offer a reliable, safe, and efficient service. Book your ride with us today, and let us take the stress out of your travel plans.

How do I contact Angel's Chauffeurs?

You can call 0433 403 402 during working hours for regular support and at any time after hours for emergency support. If the person has an overseas mobile phone, please call +61433 403 402

Where do Angel's Chauffeurs operate?

We operate all across Australia in all major cities and many regional areas, with our head office located in Adelaide, South Australia. Please try to book and if the system allows it then it means we operate there. We are constantly growing our operation due to customer demand so please let us know if you are looking at a region that we don’t currently operate in and we will try and assist you.

Account Access - I Can't Login

Are you a registered member? Please reset your password?
Please note, the password reset email will be sent to the person indicated as the recipient of all email notifications.
If all the above fails, please send an email to bookings@angelschauffeurs.com.au and we will get back to you.

Do I get charged if my flight is late?

Yes you can and if that driver is available we will send him/her. Otherwise we will send another driver. Please advise us of the driver name in the Additional Information box at the bottom of the booking sheet.

What will happen if I am delayed due to long queues at the airport?

Angel’s Chauffeurs offers complimentary waiting time for all airport pickups.

Domestic: 30 Minutes

International: 1 Hour

However, we understand that airport arrival procedures can sometimes take longer than expected.

Additional waiting time charges may apply if we continue to wait after the courtesy wait time has elapsed.

If you have any questions or concerns, please do not hestiate to contact our friendly team for assistance.

Do I pay more in heavy traffic?

No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.

What forms of payment do you accept?

The only forms of payments we accept are VISA, MASTERCARD, and AMEX.

Invoicing is by arrangement only

All credit card payments are processed securely using Stripe

Can I request a particular driver?

Do you offer corporate discounts?

Yes of course we do, but please note we cannot offer point of sale discounts – only volume based rebates. If you are interested to discuss this further, please email your name, email address, contact number and monthly volume of travel/number of bookings to bookings@angelschauffeurs.com.au and someone will get back to you.

I'm an EA. Can I manage several executives through my profile?

Yes of course, all you need to do is create their profile first and then invite yourself to manage them, but you have to do this from within their own profile, once you have done this, you can manage them from your profile, you do this in the edit profile section of the member log in and its under “user management”

Our Testimonial to You

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Convenience

Experience the ultimate in door-to-door service with Angel’s Chauffeurs. We ensure a seamless journey to your destination, allowing you to enjoy your travel without the stress of navigation or parking hassles.

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Safety

Relish your event with complete peace of mind. Our service eliminates concerns about parking, fines, and the risks associated with DUIs or drug testing. With Angel’s Chauffeurs, you can relax and unwind, knowing that we handle the driving and you can focus on enjoying yourself.

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Reliability

At Angel’s Chauffeurs, booking a time guarantees your pickup. We pride ourselves on punctuality, ensuring you arrive at your destination on time, every time.

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Professionalism

Our team is committed to providing a respectful and professional service. We strive to craft your perfect day with exceptional service, blending personal attention with professional excellence.

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